ServiceNow AI Control Tower

A single command center to discover, observe, govern, secure and measure enterprise AI

Enterprise Incumbents EU AI Act NIST AI RMF

What ServiceNow AI Control Tower does

ServiceNow AI Control Tower is a centralized command center for governing, managing, securing and measuring AI agents, models and workflows across the enterprise, both those built on the ServiceNow platform and third-party systems. Launched at Knowledge 2025 and substantially expanded at Knowledge 2026, it is organized around five capabilities: Discover, Observe, Govern, Secure and Measure. Discovery uses a growing library of enterprise integrations, spanning AWS, Google Cloud, Azure, SAP, Oracle and Workday, to build an inventory of AI assets wherever they run. Observe adds continuous monitoring with live metrics and alerts, deepened by the Traceloop acquisition for runtime agent observability. Secure extends identity and access governance into hyperscaler AI environments and can detect and shut down an agent operating beyond its permissions in real time. Measure supplies cost tracking and ROI dashboards to control model spend. On the compliance side, ServiceNow has been adding risk frameworks aligned to NIST and the EU AI Act. Positioned for large enterprises already running ServiceNow for ITSM, security and GRC, AI Control Tower is distinctive for treating agent lifecycle management, runtime enforcement and financial governance as one connected control plane rather than separate tools.

Key capabilities

Cross-enterprise AI asset discovery
Continuous agent and model observability
Real-time detection and shutdown of off-script agents
Identity and access governance for hyperscaler AI
Cost tracking and ROI dashboards
Pre-built NIST and EU AI Act risk frameworks

Best for

Large enterprises standardized on ServiceNow that want to inventory, monitor and enforce controls over AI agents and models across many external systems from one console.

Limitations

Best value assumes an existing ServiceNow footprint, and the rapidly expanding feature set is newer than some pure-play governance tools, so depth varies across the five capability areas.

Framework coverage

Framework	Type	Supported
EU AI Act	Regulation	Yes
NIST AI RMF	Voluntary framework	Yes

Compare ServiceNow AI Control Tower

Head-to-head against the closest tools in its category.